Reviews for Digital Installers

• Reviewed By: T O.
• Location: Aliso Viejo, CA
• February 20th, 2015
• This review was copy/pasted from:
  
• Original Review Link: https://www.yelp.com/biz/digital-installers-long-beach-3?start=60

• Comment: Reuben is simply awesome. Clearly knows his stuff and executes the installation himself. He's friendly, professional, and genuinely cares about a quality install and a happy customer. He was very helpful with SOLUTIONS to address project complexities, and tried his best to come up with cost effective options...while still delivering a clean install. I had Reuben at my home for several hours, much longer than he had planned and he didn't complain once.
  
  Two custom flat screen and sound system installs ended up costing much more than I had planned but after seeing the hours of labor and cost of materials it made sense. Regardless, DI makes good margin. Good for them. With their quality work they deserve it.
  
  After Reuben left my house, I encountered a complication. He left his card with cell number so I texted him with my problem. In less than an hour he responded with a course of action which worked. I felt great to have continued good service after I had already paid and they left the job.
  
  One suggested improvement. Update your marketing materials with a phone number that immediately gets to someone who will respond and schedule an installation appointment. Howard's TV. gave me a DI card with a number that went straight to vm...and no one called back to schedule an appointment. I had to call 3x and finally found Rusty's direct number. Ultimately Rusty took care of scheduling the install for the next day. But it really should not take 3 calls from a customer, right? It seems other reviews indicate problems with scheduling...
  
  Bottom line: I would use DI again in a heartbeat.
• Overall Rating