Reviews for Digital Installers

• Reviewed By: David M.
• Location: Sunset Beach, CA
• November 28th, 2023
• This review was copy/pasted from:
  
• Original Review Link: https://www.yelp.com/biz/digital-installers-long-beach-3?hrid=t7pT-4aD220ez2fhm4l0lw&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

• Comment: Digital installers put in a Sony AVR system for our family room. I was pleased that Randall advised us that we could use our existing Bose surround sound speakers. However, he did not realize that the Sony remote would have difficulty connecting with the system when placed in the glass cabinet where we planned to install the system. When at an angle, the remote would only connect through the glass to the Sony at about 4 feet. When I complained to Tara that I should have been informed that an infrared repeater installed with the system would be required to prevent that problem, she said they could make a further visit costing $150, and that the repeater would cost $100 plus tax (despite me clearly indicating I was not happy). She could have suggested I simply buy it through Amazon and do it myself. It cost me just under $10 and I installed it in under 20 minutes. I put the IR receiver just outside the cabinet in view of the appropriate areas and dangled the IR sensor inside about 5 feet from the starting light and problem solved. It does need a power source. I connected the USB to wall power. (Amazon ORDER # 111-3498722-1047430.
  I felt they could have fixed the problem at minimal cost or advised me how I could do it myself. Having taken care of customers throughout my career, when I had a valid complaint, I would always do my best to make it better. Any company that wants to avoid having unhappy customers should do the same.
  Note that all the reviews on their website were 5/5. That should always suggest they were "cherry-picked". I should have checked before hiring them. As you can see, there are multiple bad reviews on Yelp. Because it is easy for a company to request reviews only from very happy customers and/or only put the best ones on their website, a potential customer should search for the bad ones (such as on Yelp), which is much more reliable.
• Overall Rating